Your privacy is important to us. It is Rag Revolution's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://theragrevolution.com, and other sites we own and operate.
This policy is effective as of 3 May 2021 and was last updated on 3 May 2021.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- a parent, subsidiary, or affiliate of our company
- third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- sponsors or promoters of any competition, sweepstakes, or promotion we run
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data
International Transfers of Personal Information
Your Rights and Controlling Your Personal Information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
For any questions or concerns regarding your privacy, you may contact us using the following details:
DO YOU HAVE A PHYSICAL STORE?
We do not have a physical store. Based in Dublin city, we offer delivery to every county in the Republic of Ireland and Northern Ireland. We have a fulfillment center where dresses can be picked up and dropped off.
CAN I TRY ON A DRESS BEFORE MY EVENT?
We offer a try on service where we will send the dress to you prior to your event for you to try on. We ask you to order your product at least 2 weeks before your event. Once your order has been processed please email us your order number and a date & time frame for us to deliver the piece to email@example.com. To opt for the try on service you must select this at the shipping part of the check out service.
WHAT'S THE RENTAL PERIOD?
We offer a 3 day and 7 day rental option. For longer periods send us a quick email and we will try our best depending on availability to accommodate you. Emails firstname.lastname@example.org.
WILL I GET CHARGED LATE FEES?
Although we always aim to avoid enforcing penalties to our customers, we do have a security in place to charge €50 for each day the dress is late coming back.
HOW LONG DOES IT USUALLY TAKE FOR ME TO RECEIVE MY ORDER?
Outside of Dublin it may take up to 3 business days for your order to be delivered. Upon request with additional fee's we can offer same day delivery and next day delivery in Dublin only.
DO I NEED TO DRY CLEAN BEFORE I RETURN THE ITEM?
No, you don’t need to dry clean the item before returning. We have partnered with dry cleaning experts who clean and care for our products. Under no circumstance can you attempt to wash or have our products dry cleaned, doing so can result in you being charged.
WHAT HAPPENS IF THE DRESS DOESN'T FIT OR SUIT?
As we offer a try on service we will assume once you order you are familiar with the brands sizing. If you are not please email in advance and we can arrange for you to try on (upon request) in advance of your event.
HOW DO I RETURN AN ITEM AFTER MY EVENT?
We will send you a prepaid return label. Return instructions will be emailed to you once your order is confirmed.
WHAT HAPPENS IF I DAMAGE THE ITEM?
Rag Revolution is a small independent Irish owned business, we ask that you treat our products with love, care and respect. We understand that from time to time normal wear will happen. Normal wear and tear consist of small removable stains and slight tears. These will be covered by us and you will not be charged. In the event that a product is returned beyond reasonable wear and tear then will charge you for the cost of repairing or replacing the item.
DO YOU PROVIDE SAME DAY OR EXPRESS DELIVERY?
In the event that you urgently need one of our products we can offer next-day delivery, this is an additional fee and the price will vary depending on the delivery partner who can accommodate this.
IS THERE A CANCELLATION FEE?
You will receive a full refund if you cancel 7 days or more of the booking date. If you cancel less than 7 days before your booking date you will not receive a refund and you will receive a credit note which can be used for future Rag Revolution products & services.
CAN I BUY THE ITEM I LOVE?
Please get in touch with the email@example.com team to discuss the opportunity to purchase one of our dresses.
DO YOU HAVE A PHYSICAL STORE?
We do not have a physical store. Based in Dublin city center, we offer delivery to every county in Ireland. We have a fulfillment center where dresses can be picked up and dropped off.
For in-store pickups, orders must be placed 48 hours before the pickup date. Once the order is confirmed you will receive an email will the pickup location (Dublin city centre).