Once your booking has ended, you could do the following to arrange the pickup before 10 am on the last day of your booking if the last day of your booking falls on the weekend on either a Saturday, Sunday, or bank holiday Monday then you need to schedule the pick up before 10 am on the Monday or Tuesday if your booking falls on a bank holiday weekend. The same rule applies to in-store pickups & drop-offs.
Seal the dress safely in the packaging it arrived in. Place the label provided to you when your item arrived on the parcel.
Go to the UPS website https://www.ups.com/ie/en/Home.page? and from there. You just go to shipping > schedule collection and then fill in the details with the tracking number provided on your prepaid return label.
DO YOU HAVE A PHYSICAL STORE?
We do not have a physical store. Based in Dublin city, we offer delivery to every county in the Republic of Ireland and Northern Ireland. We have a fulfillment center where dresses can be picked up and dropped off.
CAN I TRY ON A DRESS BEFORE MY EVENT?
We offer a try on service where we will send the dress to you prior to your event for you to try on. We ask you to order your product at least 2 weeks before your event. Once your order has been processed please email us your order number and a date & time frame for us to deliver the piece to firstname.lastname@example.org. To opt for the try on service you must select this at the shipping part of the check out service.
WHAT'S THE RENTAL PERIOD?
We offer a 3 day and 7 day rental option. For longer periods send us a quick email and we will try our best depending on availability to accommodate you. Emails email@example.com.
WILL I GET CHARGED LATE FEES?
Although we always aim to avoid enforcing penalties to our customers, we do have a security in place to charge €50 for each day the dress is late coming back.
HOW LONG DOES IT USUALLY TAKE FOR ME TO RECEIVE MY ORDER?
Outside of Dublin it may take up to 3 business days for your order to be delivered. Upon request with additional fee's we can offer same day delivery and next day delivery in Dublin only.
DO I NEED TO DRY CLEAN BEFORE I RETURN THE ITEM?
No, you don’t need to dry clean the item before returning. We have partnered with dry cleaning experts who clean and care for our products. Under no circumstance can you attempt to wash or have our products dry cleaned, doing so can result in you being charged.
WHAT HAPPENS IF THE DRESS DOESN'T FIT OR SUIT?
As we offer a try on service we will assume once you order you are familiar with the brands sizing. If you are not please email in advance and we can arrange for you to try on (upon request) in advance of your event.
HOW DO I RETURN AN ITEM AFTER MY EVENT?
We will send you a prepaid return label. Return instructions will be emailed to you once your order is confirmed.
WHAT HAPPENS IF I DAMAGE THE ITEM?
Rag Revolution is a small independent Irish owned business, we ask that you treat our products with love, care and respect. We understand that from time to time normal wear will happen. Normal wear and tear consist of small removable stains and slight tears. These will be covered by us and you will not be charged. In the event that a product is returned beyond reasonable wear and tear then will charge you for the cost of repairing or replacing the item.
DO YOU PROVIDE SAME DAY OR EXPRESS DELIVERY?
In the event that you urgently need one of our products we can offer next-day delivery, this is an additional fee and the price will vary depending on the delivery partner who can accommodate this.
IS THERE A CANCELLATION FEE?
You will receive a full refund if you cancel 7 days or more of the booking date. If you cancel less than 7 days before your booking date you will not receive a refund and you will receive a credit note which can be used for future Rag Revolution products & services.
CAN I BUY THE ITEM I LOVE?
Please get in touch with the firstname.lastname@example.org team to discuss the opportunity to purchase one of our dresses.
DO YOU HAVE A PHYSICAL STORE?
We do not have a physical store. Based in Dublin city center, we offer delivery to every county in Ireland. We have a fulfillment center where dresses can be picked up and dropped off.
For in-store pickups, orders must be placed 48 hours before the pickup date. Once the order is confirmed you will receive an email will the pickup location (Dublin city centre).