FAQs

DO YOU HAVE A PHYSICAL STORE 

No, we are an online rental platform. Based in Dublin city centre, we deliver to every county in Ireland. 

 

CAN I TRY ON A DRESS BEFORE MY EVENT

We offer free door to door try on service for Dublin city centre D1,D2, D4, D6 & D8 we ask you to order your product at least 2 weeks before your event. Once your order has been processed please email us your order number and a date & time frame for us to deliver the piece to info@theragrevolution.com. We ask that you request to try on pieces Monday & Tuesday only. To opt for the try on service you must select this at the shipping part of the check out service. 

 

WHAT'S THE RENTAL PERIOD 

We offer a 3 day and 7 day rental option. For longer periods send us a quick email and we will try our best depending on availability to accommodate you. Emails info@theragrevolution.com

 

How long will it take to receive my order

Outside of Dublin it may take up to 3 business days for your order to be delivered. Upon request we can offer same day delivery and next day delivery in Dublin.

 

DO I NEED TO DRY CLEAN BEFORE I RETURN THE ITEM?

No, you don’t need to dry clean the item before returning. We have partnered with dry cleaning experts who clean and care for our products. Under no circumstance can you attempt to wash or have our products dry cleaned, doing so can result in you being charged.

 

WHAT HAPPENS IF THE DRESS DOESN'T FIT OR SUIT 

As we offer a try on service we will assume once you order you are familiar with the brands sizing. If you are not please email in advance and we can arrange for you to try on in advance of your event. 

 

HOW DO I RETURN AN ITEM AFTER MY EVENT


We will either send you a prepaid return label or we will schedule the pick up with one of our couriers.

 

WHAT HAPPENS IF I DAMAGE THE ITEM?

Rag Revolution is a small independent Irish owned business, we ask that you treat our products with love, care and respect. We understand that from time to time normal wear will happen. Normal wear and tear consist of small removable stains and slight tears. These will be covered by us and you will not be charged. In the event that a product is returned beyond reasonable wear and tear then will charge you for the cost of repairing or replacing the item.

 

DO YOU PROVIDE SAME DAY OR EXPRESS DELIVERY

In the event that you urgently need one of our products we can offer same day or next day delivery, this is an additional fee and the price will vary depending on the delivery partner who can accommodate this.

 

IS THERE A CANCELLATION FEE?

You will receive a full refund if you cancel 14 days or more of booking date. If you cancel less than 7 days before your booking date you will not receive a refund and you will receive a credit note which can be used for future Rag Revolution products & services.

 

CAN I BUY THE ITEM I LOVE?

This is available upon request.