FAQs

 

DOES RAG REVOLUTION DELIVER OUTSIDE DUBLIN? 

Yes, we deliver to all counties within Ireland. Upon request and availability, we can ship to the UK. 

DOES RAG REVOLUTION OFFER CUSTOMERS THE OPTION TO TRY ON THE DRESSES?

If you find your perfect look on our site, but you are uncertain about the size and you would like to try it on, you can avail of our try-on service. 

By opting for the try-on option the Rag Revolution team will send the product out to you prior to your event. During certain periods we may not be able to offer this service for certain products due to demand. 

FULL REFUND

You can then try on the product and if you are unhappy with the sizing we will refund you the price of the product. If you don't avail of the try-on service we will assume you are happy with the sizing and your dress will arrive the day before your event. If your dress does not fit you will receive a credit note and not a refund this can be used for future Rag Revolution products & services. Please see our T&Cs for more information.

TRY ON OPTION IN DUBLIN

We offer a door-to-door try on service in Dublin city center (D1,D2, D4, D6 & D8). We will deliver the selected dress and up to two alternative looks to you to try on and you can select the dress that you like most for your event.

OUTSIDE DUBLIN CITY CENTER

The try-on service outside Dublin city center and all other counties in Ireland is only available for the rented products with no option for alternative looks.

HOW DOES THE TRY ON WORK?

To avail of this service, please select Try on service & standard delivery for event date at the shipment section of the checkout, as per the image below.

Rent a dress with Rag Revolution

 

DO I NEED TO DRY CLEAN BEFORE I RETURN THE ITEM?

No, you don’t need to dry clean the item before returning. We take care of all of the garment care so you don’t have to worry about it. We are partnered with dry cleaning experts who clean and care for our products.  

DECEMBER BOOKINGS 2019 (HIGH SEASON)

Due to the demand of our products and our limited availability during high season, unfortunately we will not offering refunds for cancellations. Depending on the circumstance we may offer a credit note at our discretion.

 

T&C’S REGARDING 2 for €100 Xmas gift card campaign 

  • The gift card is as stated (amount paid) and no cash or other alternatives will be offered or redeemed.
  • gift cards are not transferable.
  • The gift card is non-refundable and may not be exchanged for cash.
  • The gift card must be redeemed within 12 months of purchase.
  • Try on service & delivery not included.
  • You must provide valid credit card details when purchasing gift cards.
  • Gift card subject to availability to products and sizes, can only be used with products available on the site at the time of use. 

WHAT HAPPENS IF I DAMAGE THE ITEM?

Rag Revolution is a small business ran by a friend of a friend. We ask that you treat our products with love, care and respect. However, we understand that from time to time normal wear will happen. Normal wear and tear consist of small removable stains and these will be covered by us and you will not be charged - In the event that a product is returned beyond reasonable wear and tear then we will charge you for the cost of repairing or replacing the item.

DO YOU PROVIDE SAME DAY OR EXPRESS DELIVERY

In the event of you urgently need one of our products we can try to accommodate same day or next day delivery (not guaranteed), this is an additional fee and the price will vary depending on the delivery partner who can accommodate this. Please email info@theragrevolution.com with your urgent delivery request.

 

TRY ON SERVICE

We offer door to door try on service for Dublin city centre D1,D2, D4, D6 & D8, to facilitate this we ask you to order your product at least 2 weeks before your event. Our try on service is only available on Mondays and Tuesdays. Once your order has been processed please email us your order number a date & time frame for us to deliver the piece. You can do this by contacting info@theragrevolution.com.  During certain periods (high season) we may not be able to provide our try on service for certain products.

 

CANCELLATION POLICY.

You will receive a full refund if you cancel 14 days or more of booking date, if you cancel less than 14 days, you will receive a credit note which can be used for future Rag Revolution products & services. If you cancel less than 2 days before your booking date you will not receive a refund.

CAN I BUY THE ITEM I LOVE?

This is available upon request. We also have stock clearance sales at the end of each season.


CARE INSTRUCTIONS

We consider ourselves somewhat of a small coop where you will be renting from a friend of a friend. We ask you to please treat our products as though they belonged to your best friend. Please read carefully our care instructions below:

  • Do not attempt to wash or dry-clean our dresses, we have expert dry cleaners to do this.
  • We are tan lovers here at Rag Revolution but we ask you not to wear instant tan as this can permanently stain the products, please ensure your false tan is non-transferable before wearing our garments.
  • Please don’t directly spray any perfume/body spray/ deodorant on the dresses.
  • In the unlikely event of dark food & alcohol stains, we simply ask for you to run the stain under cold water immediately until the stain disappears, this has been advised by our expert dry cleaners.

 

Terms & Conditions

In this section, you will find the Terms & Conditions between customers and the Rag Revolution website (theragrevolution.com) outlined are specific terms and conditions of the Rag Revolution’s service agreement with customers. These terms apply to online rentals and sales of products. By signing up and purchasing services, you acknowledge that you have read, and understand these Terms & Conditions.

 

CANCELLATION POLICY.

You will receive a full refund if you cancel 14 days or more of booking date, but if you cancel less than 2 days before your booking date you will not receive a refund, instead, you will receive a credit note which can be used for future Rag Revolution products & services.

 

LATE FEES

The rental period of products acquired from the Rag Revolution is 3 days from the date of the booking plus 1 day grace period. If the rented product is not returned within the 4-day rental period there will be a late penalty fee of fifty Euro (€50) per day that will be charged to the payment card or other payment methods provided and stored in your customer account, and you agree to pay such late fees, up to an amount not to exceed 100% of  the Retail Value plus applicable sales tax and rental fee. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and Rag Revolution will charge your payment card the maximum late fee set (100% of the product retail value when new) less any late fees that you have already paid, plus applicable sales tax.

 

RETURN POLICY

In the instance of the item being lost, stolen or not returned to Rag Revolution we reserve the right to incur charges as specified in the late fees section. In certain circumstances, we will be pursuing legal action in relation to items that are not returned. You are responsible to return the item in the reusable package that it arrives in. Once you return the item you will be provided with a reference number, please ensure you keep this in the unlikely event of the item being lost during the return.

 

USE OF THE PRODUCTS & DAMAGED ITEMS

Rag Revolution is a small Irish business, we ask that you treat our products with love, care and respect. Third party leasing or selling is against our Terms & Conditions. We understand that from time to time normal wear will happen. Normal wear and tear consist of small removable stains and slight tears. These will be covered by us and you will not be charged. In the event that a product is returned beyond reasonable wear and tear then you agree that we can charge you for the cost of repairing or replacing the item. We have a dedicated expert dry cleaning partner, who is extremely skilled in taking care of our products. We kindly ask customers not to attempt to clean or dry clean any products themselves. Failure to comply with this will result in Rag Revolution charging the customer. Under no circumstance can you attempt to wash or have our products dry cleaned, doing so can result in you being charged.

LIMITS

Purchasing of services and products from Rag Revolution is based on our discretion. We reserve the right to place limits on rentals and the number of products purchased by one person.

 

BILLING

When borrowing an item you will be required to provide a valid credit card that you are authorized to use. Signing up to use Rag Revolution service, you authorize Rag Revolution to charge your card accordingly. These fees may include late fees, excessive damage fees and any other fees that may arise from the service. In the event of fees not being paid Rag Revolution reserve the right to take the necessary steps to recover this cost. This can include collection agencies and in some circumstances legal action.

 

DELAYED DELIVERY

Rag Revolution works with third party delivery partners and will not be held responsible for delayed or late deliveries.

 

SITE TERMS OF USE AND MODIFICATION

Rag Revolution may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

 

ELIGIBILITY

Children under 18 years of age but at least 13 years of age may use the Site and App under the supervision of  legal guardian or parent who can agree to be bound by these Terms on their behalf, but such children may not rent or purchase any products via the Services. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, you are fully responsible for his or her use of the Services and the rental or purchase of any Products, including all legal liability he or she may incur.

 

YOUR PRIVACY

You agree to receive promotional messages from Rag Revolution regarding product launches and various marketing campaigns. If you would no longer like to receive such communication you can unsubscribe. We will never disclose any personal information about our customers to third parties.

 

T&CS REGARDING COMPETITIONS

  • The prize is as stated and no cash or other alternatives will be offered.
  • The prizes are not transferable.
  • Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  • The prize must be redeemed within 3 months of the competition announcement.
  • Try on service & delivery not included.
  • You must provide valid credit card details to redeem.
  • Voucher subject to availability to products and sizes, can only be used with products available on the site at the time of use.