FAQs

DO YOU HAVE A PHYSICAL STORE 

We do not have a physical store. Based in Dublin city center, we offer delivery to every county in Ireland. We have a fulfillment center where dresses can be picked up and dropped off. We do not offer a walk in try on service or purchase option. All orders must be placed online before they will be ready to be picked up. Staff at the fulfilment center will NOT be able to advice on any questions/queries you must email teamrevo@theragrevolution.com

 

INSTORE PICKUPS

For in-store pickups, orders must be placed 48 hours before the pickup date. Once the order is confirmed you will receive an email will the pickup location (Dublin city centre).

 

 

WHAT'S THE RENTAL PERIOD 

We offer a 3-day and 7-day rental option. For longer periods send us a quick email and we will try our best depending on your availability to accommodate you. Emails teamrevo@theragrevolution.com. 

 

Late Fee's

€50 will be charged each day the dress is late coming back.

 

How long will it take to receive my order

Outside of Dublin, it may take up to 3 business days for your order to be delivered. Upon request with additional fees, we can offer same-day delivery and next-day delivery in Dublin only.

 

DO I NEED TO DRY CLEAN BEFORE I RETURN THE ITEM?

No, you don’t need to dry clean the item before returning. We have partnered with dry cleaning experts who clean and care for our products. Under no circumstance can you attempt to wash or have our products dry cleaned, doing so can result in you being charged.

 

WHAT HAPPENS IF THE DRESS DOESN'T FIT OR SUIT 

As we offer a try-on service we will assume once you order you are familiar with the brands sizing. If you are not please email in advance and we can arrange for you to try on (upon request) in advance of your event. 

 

HOW DO I RETURN AN ITEM AFTER MY EVENT

We will send you a prepaid return label. Return instructions will be emailed to you once your order is confirmed. 

 

WHAT HAPPENS IF I DAMAGE THE ITEM?

Rag Revolution is a small independent Irish-owned business, we ask that you treat our products with love, care, and respect. We understand that from time to time normal wear will happen. Normal wear and tear consist of small removable stains and slight tears. These will be covered by us and you will not be charged. In the event that a product is returned beyond reasonable wear and tear then will charge you for the cost of repairing or replacing the item.

 

IS THERE A CANCELLATION FEE?

You will receive a full refund if you cancel 14 days or more before the booking date. If you cancel less than 14 days before your booking date you will not receive a refund and you will receive a credit note which can be used for future Rag Revolution products & services. Regardless of the cancelation period, you will be charged a €10 cancelation fee. 

 

CAN I BUY THE ITEM I LOVE?

This is available upon request.